c:seu Korean Beauty and Fashion

Support and Warranty

Contact Us

We are happy to answer any questions or provide support. For any such queries and/or comments, please email us at: support@c-seu.com

We will revert within 24 hours of receipt of any emails. If something is urgent and requires immediate attention, please note on the subject heading and we will revert ASAP. 

 

Shipping and Delivery

We offer Free Express International Shipping for any country around the world for all orders over 100USD. Delivery to you will take 5~10 working days under normal conditions pending your location (this includes a maximum 3-day dispatch period). Orders below USD100 will be shipped via standard trackable shipping for delivery to most places on Earth. This can take anywhere between 2~5 weeks depending on your location. If you have any questions about how we can delivery products to your location, please reach out to us and we will find a solution.  

Any import and other applicable duties that may incur will be your responsibility.

Returns and Exchanges

Refunds. Quality control is pretty important for us but on occasion, something may slip. If you find your order to be faulty in any way or we have made a delivery error, please send it back to us within 60 days of delivery and we will issue a full refund. We will of course pay for shipping in this case. 

If you change your mind about the purchase, we will also be happy to issue a refund, if the purchase is returned within 60 days of purchase but shipping will not be covered. Refunds will be issued to the method of payment. All items must be returned in original condition and packaging. For any refund queries, please write to us at support@c-seu.com.

Exchanges. If you change your mind, exchange requests can be submitted to support@c-seu.com within 60 days of purchase.Please return your item in original condition and packaging. We recommend using regular post at your local post office – include a photo of the package being returned for faster processing. 

Please contact us at support@c-seu.com for detailed instructions as needed to return your product and receive your refund or exchange. 

1 Year Warranty

Our products are covered by a 1 year warranty from date of purchase, when used under normal conditions and for the purpose intended. 

This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind.

To make a claim, please email support@c-seu.com with your order details and a description of the fault or damage. Including photographs of any fault helps a lot in speeding up claims. Once we receive your claims, we will follow-up with a reply within 5 business days.